Cracked, Dead or Won’t Charge? Your iPhone Can Be Fixed Today

A broken iPhone stops you in your tracks. Your photos, messages, banking, work and travel are all on it — and the moment the screen shatters or the battery dies, everything grinds to a halt. The catch? There’s no Apple Store in Norwich. The official options are a trip to Cambridge (60+ miles away), a week-long mail-in repair, or an eye-watering out-of-warranty quote. None of that helps when you need your phone back today.

At iTech Norwich we’ve been repairing iPhones since 2019 from our shop at 2 Haymarket, NR2 1QD — right in the heart of Norwich city centre. We fix every iPhone from the iPhone 8 era through to the very latest iPhone 17, iPhone Air, iPhone 17 Pro and iPhone 17 Pro Max. Most repairs are completed the same day, often within 30 to 45 minutes while you wait. Cracked screen on your lunch break? Grab a coffee on Haymarket and it’ll be ready before you’re done.

This guide covers the most common iPhone problems we see, realistic repair costs in 2026, every model we handle, an honest explanation of parts and Apple’s warning messages, and when a repair is — or isn’t — worth it. Whether you’ve got a smashed iPhone 15 Pro screen, a battery health reading below 80% on an iPhone 13, Face ID that’s stopped working, a charging port full of pocket lint, or water damage from a weekend mishap, this page should answer your questions before you walk through the door.

The iPhone Repairs We See Every Single Day

1. Cracked or Shattered iPhone Screens

The number one iPhone repair, by a mile. Whether it’s a single hairline crack, a fully shattered display, a screen that’s gone black but still vibrates, lines across the display, or unresponsive touch — we replace it. We repair screens on every iPhone from the iPhone 8 right through to the iPhone 17 Pro Max and iPhone Air.

Most iPhone screen replacements are completed in 30 to 45 minutes while you wait. We always quote a fixed price before starting, so there are no surprises. (See the honest note below about screen parts and Apple’s True Tone and warning messages.)

2. iPhone Battery Replacement

If your iPhone dies by lunchtime, shuts off suddenly at 30%, gets hot, or shows a battery health below 80% in Settings > Battery > Battery Health, it’s time for a new battery. Apple considers a battery “consumable” once it drops below 80% capacity, which typically happens after 2 to 3 years and around 500 to 1,000 charge cycles.

A fresh battery can add 2 to 3 years of life to an otherwise perfect iPhone — far cheaper than replacing the phone. We fit new batteries in 30 to 45 minutes, same-day in most cases, with a 12-month warranty.

3. Face ID and Front Camera Faults

Face ID not working? “Face ID is not available, try setting up Face ID later”? This is one of the trickiest iPhone repairs because the Face ID dot projector is paired to your specific phone at the factory and cannot be transferred or replaced by anyone except Apple. What we CAN do is diagnose the cause, repair related faults (front camera, proximity sensor, earpiece flex), and advise you honestly on what’s fixable and what isn’t. Free diagnostic first — we’ll always be straight with you about Face ID.

4. Charging Problems and Charging Port Repair

iPhone not charging? Only charges at a certain cable angle? Won’t fast-charge? Usually the charging port (Lightning on iPhone 14 and earlier, USB-C on iPhone 15 onwards) is clogged with pocket lint or worn out. Often a careful professional clean fixes it for free at the diagnostic stage. If a replacement is needed, it’s a same-day repair on most models.

5. Cracked Back Glass

From the iPhone 8 onwards, the back of every iPhone is glass — and it cracks just as easily as the front. Here’s where independent repair really saves you money: Apple often treats back glass damage as “rear system damage” and charges a huge fee (sometimes hundreds of pounds, occasionally near the cost of the phone). We replace cracked iPhone back glass for a fraction of that, restoring the look and protecting against dust and moisture.

6. Water and Liquid Damage

iPhones from the iPhone 7 onwards have water-resistance ratings (IP67 or IP68), but these are based on fresh water and brand-new seals. Pool water, sea water, soapy bath water, fizzy drinks and time-aged seals are all weak points — and Apple’s warranty does not cover liquid damage. If your iPhone has had a soaking, power it off immediately, do NOT try to charge it, and bring it in the same day. We ultrasonically clean the logic board to remove corrosion before it kills the phone. See our liquid damage emergency guide for first-aid steps that apply to all devices.

7. Camera Faults

Blurry photos, a cracked rear camera lens, “camera unavailable” errors, a black viewfinder, or a shaking/rattling camera (a known issue on some Pro models from optical image stabilisation failure)? All repairable. A cracked rear lens cover is quick and cheap; sensor or module faults take a little longer.

8. Speaker, Earpiece and Microphone Faults

Can’t hear callers? They can’t hear you? Muffled speaker, no sound on speakerphone, or distorted audio on calls and videos? Often a speaker grille clean fixes it; otherwise the earpiece or loudspeaker module or microphone needs replacing. Same-day on most iPhones.

9. iPhone Won’t Turn On / Boot Loop

A dead iPhone, an Apple logo stuck on a loop, or a black screen could be a flat or failed battery, a charging fault, a software issue, or a logic board problem. Our free diagnostic identifies the cause and we quote a fixed price before any work — many “dead” iPhones are back to life the same day.

An Honest Word About iPhone Parts (Please Read)

We believe in being completely transparent, because Apple’s parts system is more restrictive than most people realise:

Genuine Apple parts: Unlike Google (which openly supplies genuine Pixel parts to independent shops), Apple does not generally supply genuine parts to independent repairers outside its own Independent Repair Provider scheme. Like the vast majority of independent shops, we use premium-grade, high-quality replacement parts that match or exceed original specifications. Every part we fit is covered by our 12-month warranty.

Apple’s “Parts and Service” warning message: On newer iPhones, Apple’s software detects non-Apple-fitted parts and may show a notification in Settings (for example, “Unable to verify this iPhone has a genuine Apple battery/display”). This is a notification only — it does not affect how the part performs, and your repaired iPhone will work normally. We’ll always tell you in advance if your model is likely to show this message.

True Tone and battery health %: On some models, fitting an aftermarket screen can disable the True Tone feature, and an aftermarket battery may not display the exact health percentage in Settings. The phone still works perfectly — these are software-level limitations Apple has built in, not faults with the repair. We’re upfront about this so you can make an informed choice.

Why does this matter? Because some shops won’t tell you any of this. We’d rather you know exactly what to expect — that’s how we’ve earned hundreds of five-star reviews since 2019.

How Much Does iPhone Repair Cost in Norwich?

Every repair starts with a free diagnostic and a fixed-price quote. No surprises, no hidden fees, no upsells once we’re inside. Typical 2026 prices — final quotes depend on your exact model:

• iPhone screen replacement: from around £49 (older models) — newer Pro and Pro Max models quoted individually
• iPhone battery replacement: from around £39
• Charging port repair: from around £45
• Back glass replacement: from around £55 (a fraction of Apple’s rear-damage fee)
• Rear camera lens replacement: from around £35
• Camera module repair: from around £55
• Speaker, earpiece or microphone: from around £40
• Water damage diagnostic and ultrasonic clean: from around £45
• Logic board repair / data recovery: quoted individually after diagnostic

For comparison, Apple’s out-of-warranty repairs typically cost two to three times more and require posting your phone off or travelling to Cambridge. We fix it locally, usually the same day.

How Long Does an iPhone Repair Take?

• Screen replacement: 30–45 minutes while you wait
• Battery replacement: 30–45 minutes
• Charging port: 45–60 minutes
• Back glass: 24 hours (specialist process, adhesive needs to cure)
• Camera or speaker: same day
• Water damage: 24–72 hours
• Logic board repair: 2–5 working days
• Free diagnostic: usually under an hour, often while you wait

iTech Norwich vs. Apple Out-of-Warranty Repair: Quick Comparison

Apple prices are illustrative based on publicly listed UK out-of-warranty service rates. Always check Apple’s site for the latest figures.

Which iPhone Models Do We Repair in Norwich?

Every iPhone from the iPhone 8 through to Apple’s brand-new 2025/2026 lineup — and most older models too. If it’s an iPhone, we can almost certainly fix it.

Latest iPhones (2025–2026)

• iPhone 17, iPhone Air, iPhone 17 Pro, iPhone 17 Pro Max (September 2025)
• iPhone 17e (March 2026 budget model)

iPhone 16 Series (2024–2025)

• iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e

iPhone 15 Series (2023)

• iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max (first USB-C iPhones)

iPhone 14 Series (2022)

• iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max

iPhone 13 Series (2021)

• iPhone 13, iPhone 13 mini, iPhone 13 Pro, iPhone 13 Pro Max

iPhone 12 Series (2020)

• iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max

iPhone 11 and X Series (2017–2019)

• iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max
• iPhone XS, iPhone XS Max, iPhone XR, iPhone X

iPhone 8 and SE

• iPhone 8, iPhone 8 Plus
• iPhone SE (1st, 2nd and 3rd generation)

Got an older iPhone (7, 6s or earlier)? Just ask — we often still repair these too. Walk in or call 01603 664 444 for a free quote. You can also see our dedicated Apple iPhone repair page.

Common iPhone-Specific Problems We Fix

Certain iPhones have well-known quirks. If yours is doing any of the below, you’re not alone — and yes, we fix all of these:

iPhone Battery Health Dropping Fast

If your Battery Health (Settings > Battery) has fallen below 80%, or you’re seeing “Service” or “Important Battery Message,” a fresh battery restores full performance and removes the throttling Apple applies to worn batteries. Same-day, with a 12-month warranty.

Green Line or Pink Line Down the Screen

A vertical green or pink line appearing on an iPhone display (common after a knock, or sometimes after an iOS update on certain models) is a screen hardware fault. Software won’t fix it — the display needs replacing. Standard same-day repair.

iPhone Stuck on Apple Logo / Boot Loop

Endlessly restarting or frozen on the Apple logo? Could be software (often recoverable without data loss), a failing battery, or a hardware fault. Free diagnostic to identify which.

Microphone Not Working After a Screen Repair Elsewhere

Had a cheap repair somewhere else and now the mic, proximity sensor or Face ID doesn’t work? Botched repairs are sadly common. Bring it to us — we’ll diagnose what went wrong and put it right.

iPhone Overheating or Draining While Idle

Most overheating is software (background apps, charging while gaming, hot weather), but an iPhone that’s hot when idle can mean a swollen battery or a power management fault. Free diagnostic to be sure.

Why Bring Your iPhone to iTech Norwich?

Local, independent and trusted. Established 2019, in the heart of Norwich. Hundreds of five-star Google reviews, rated 4.9, with over 20,000 devices repaired.

Free diagnostic, fixed quote, no fix no fee. You’ll know what’s wrong and what it costs before you commit. If we can’t fix it, you don’t pay for the attempt.

Most repairs while you wait. No leaving your phone for days, no posting it to Apple, no trip to Cambridge. Walk in, walk out with it fixed.

12-month warranty. Every qualifying repair and part is backed by a full year’s warranty.

Total transparency. We explain parts, Apple’s warning messages, True Tone — everything — before we start.

Courier collection available. Can’t make it into Norwich? We collect and return anywhere in the UK.

Don’t Want to Repair? We Buy and Sell iPhones Too

Sometimes a repair isn’t worth it — or you simply fancy an upgrade. We’re honest about that.

1. Sell us your old iPhone. Fair prices for working and broken iPhones. Even a cracked or dead iPhone has value. Get a quote here.

2. Buy a quality pre-owned iPhone from us. Fully tested, professionally refurbished iPhones at a fraction of the new price, with a warranty. Browse current stock on the product page or pop into the shop.

Frequently Asked Questions: iPhone Repair in Norwich

Where is the best place to repair an iPhone in Norwich?

iTech Norwich at 2 Haymarket, NR2 1QD is one of the highest-rated iPhone repair specialists in Norwich, rated 4.9 with hundreds of verified five-star Google reviews and over 20,000 devices repaired since 2019. Free diagnostic, fixed quote, same-day repairs and a 12-month warranty. Walk in or call 01603 664 444.

How much does it cost to repair an iPhone screen in Norwich?

iPhone screen replacement starts from around £49 for older models, with newer Pro and Pro Max models quoted individually. Every quote is fixed and confirmed before work begins, with no hidden fees.

How long does an iPhone screen repair take?

Most iPhone screen replacements are completed in 30 to 45 minutes while you wait. Back glass repairs take around 24 hours because the adhesive needs to cure.

Do you repair the latest iPhone 17, iPhone Air, iPhone 17 Pro and Pro Max?

Yes — we repair the full 2025/2026 lineup including iPhone 17, iPhone Air, iPhone 17 Pro, iPhone 17 Pro Max and the iPhone 17e, covering screens, batteries, charging, cameras, back glass and water damage.

Is there an Apple Store in Norwich?

No, there is no Apple Store in Norwich or anywhere in Norfolk. The nearest Apple Store is in Cambridge, over 60 miles away. iTech Norwich offers professional iPhone repair locally at 2 Haymarket, with same-day service and no need to travel or post your phone away.

Do you use genuine Apple parts?

Apple does not generally supply genuine parts to independent repair shops outside its own scheme — this applies to almost every third-party repairer. We use premium-grade, high-quality parts that match or exceed original specifications, all backed by our 12-month warranty. We’ll always be transparent about parts before we start.

Will I get a warning message after an iPhone screen or battery repair?

On newer iPhones, Apple’s software may show a notification (e.g. “Unable to verify this iPhone has a genuine Apple display/battery”). This is a notification only — it does not affect performance and your iPhone works normally. We’ll tell you in advance if your model is likely to show it.

Will True Tone still work after a screen replacement?

On some models, fitting an aftermarket screen can disable Apple’s True Tone feature. The display still works perfectly — this is a software limitation Apple built in, not a fault. We’re upfront about this so you can decide what’s right for you.

Can you fix Face ID on my iPhone?

Face ID’s dot projector is paired to your specific iPhone at the factory and can’t be transferred or replaced by anyone except Apple. We can diagnose the cause, repair related faults (front camera, sensors, flex cables), and advise you honestly on what is and isn’t fixable. Free diagnostic first.

Can you replace an iPhone battery in Norwich?

Yes — iPhone battery replacement from around £39, fitted in 30 to 45 minutes, same-day in most cases, with a 12-month warranty. A new battery can add 2 to 3 years of life to your phone.

My iPhone has a green or pink line on the screen — can you fix it?

Yes. A vertical green or pink line is a screen hardware fault (common after a knock or occasionally after an iOS update). Software won’t fix it — the display needs replacing. Standard same-day repair.

Can you fix a cracked iPhone back glass?

Yes — and this is where we really save you money. Apple often charges a large “rear system damage” fee for back glass (sometimes £400+). We replace cracked iPhone back glass from around £55, restoring the look and protecting against dust and moisture.

Can you fix a water damaged iPhone in Norwich?

Yes. Power it off immediately, do not try to charge it, and bring it in the same day. We use professional ultrasonic cleaning to remove corrosion from the logic board before it causes permanent damage. Speed is critical with liquid damage.

Can you fix an iPhone that won’t turn on or is stuck on the Apple logo?

Usually yes. A dead iPhone or boot loop could be a flat or failed battery, a charging fault, a software issue (often recoverable without data loss), or a logic board problem. Free diagnostic identifies which before any work.

Can you recover photos and data from a broken iPhone?

Often yes. Even when an iPhone is beyond repair, we can frequently recover photos, contacts and messages. We’ll discuss data recovery options at the diagnostic stage.

Will repairing my iPhone at an independent shop void the warranty?

If your iPhone is still within Apple’s standard warranty or covered by AppleCare+, take it to Apple first — don’t pay for a repair that might be covered. Once out of warranty, you can use any repair provider.

Do you offer same-day iPhone repair in Norwich?

Yes — most iPhone repairs (screens, batteries, charging ports, cameras) are completed the same day, often within 30 to 45 minutes while you wait. Back glass takes around 24 hours, and water damage or logic board work takes 24–72 hours.

Do you fix iPhones for businesses in Norwich?

Yes. We work with businesses across Norwich and Norfolk on fleet device repairs, bulk discounts and fast turnarounds. Get in touch to discuss a business account.

Do you buy used or broken iPhones in Norwich?

Yes. We pay fair prices for working and broken iPhones — from the latest iPhone 17 Pro Max back to older models. Bring it in for an instant valuation, or get a quote on our sell page.

Do you sell refurbished iPhones in Norwich?

Yes. We sell professionally refurbished, fully tested iPhones with a warranty — a great way to upgrade without paying full retail. Browse stock on our product page or visit the shop.

Can you collect my iPhone for repair if I can’t visit Norwich?

Yes — secure courier collection and return anywhere in the UK. Send it in, we diagnose and quote, repair on approval, and send it back. Contact us by phone or WhatsApp to arrange.

iPhone Repair Across Norwich and Norfolk

Whether you’re searching for “iPhone repair near me,” “iPhone screen repair Norwich,” “fix my iPhone Norwich,” or “iPhone repair NR2” — you’ve found the right place. iTech Norwich is centrally located on Haymarket, easy to reach from anywhere in the city and surrounding area:

• Norwich city centre: 30 seconds from the Market, 2 minutes from the Forum and Castle Quarter, 5 minutes from Norwich Lanes and Chapelfield
• UEA and Norwich Research Park: 10 minutes by bus or car — hugely popular with students for iPhone screen and battery repairs
• NR1, NR2, NR3, NR4 postcodes: walk-in distance for most local residents
• Wider Norfolk: we regularly see customers from Wymondham, Dereham, Cromer, North Walsham, Great Yarmouth, Aylsham, Diss, Thetford and Sheringham
• Anywhere in the UK: courier collection and return available for iPhone repairs you can’t bring in personally

Whether you need same-day iPhone screen repair in Norwich, a battery replacement near the city centre, or a back glass repair sent from outside Norfolk — we’ve got you covered.

Book Your iPhone Repair in Norwich Today

Bring your iPhone into our shop at 2 Haymarket, Norwich NR2 1QD for a free diagnostic. Open Monday to Saturday 9am–6pm and Sunday 10am–5pm. Call 01603 664 444 or message us on WhatsApp for a quick quote before you visit.

Free diagnostic. Fixed price. Same-day repairs. 12-month warranty. No fix, no fee. Walk-ins welcome.

For other repairs, see our Samsung Galaxy repair guide, MacBook repair guide and Apple iPad repair page.